Posted on: April 12, 2012

The Past Month in Review

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We’ve fallen a little behind in our “Week in Review” series, and we’re sorry for the gap — rest assured we’ve been hard at work improving Jobber and introducing new features. Here are just a few of the things we’ve been working on over the past month.

Performance, Performance, Performance

We’re constantly working on improving the performance of Jobber. This past month has seen the most growth yet for us, and it’s presented a number of unique scaling challenges. The good news is that it’s been an opportunity to make Jobber even better. Read about how we got a 20X speed boost out of recurring tasks, making managing your contract jobs a lot quicker.

Cleaner Quotes, Jobs, and Invoices

Improving Jobber’s interface is always important, and based on some great feedback from our users, we’ve been tweaking our PDF templates as well as the internal presentation of Quote, Job and Invoice information. It’s important that you have all the information you need, without any additional mess.

Tweaking the New Scheduler

Last month, we launched the new scheduler, and the response has been great. This month saw a number of tweaks to the interface including zooming, and additions to the information that gets displayed. As a result of it’s increased usability, one of our customers has been using it to assign over 300 flower deliveries a day!

Fractional Unit Costs

A small change with a big impact — if you measure units in the thousands, fractions of a cent on your unit costs can really make a difference. Jobber now supports fractional unit costs, so if you’re cleaning 70,000 square feet of office space for instance, you can charge that fraction of a cent per-square-foot extra.

Payment Methods and Tracking

This month we put some work into the Billing & Payments functionality of Jobber. One of the things we’ve added is payment method tracking, as well as cheque number or transaction number tracking when recording your payments. Finding a payment again is easy using the search area in the main navigation bar at the top of every Jobber screen.

Client Notes Copy to Jobs

Attaching a note to a client in Jobber has been less than ideal — namely because they haven’t been visible from Jobs. If you wanted a note to show up for every Job you did for a Client (ex: dog in backyard), you would have to add it to every single one.

No more of that! Notes on clients now have a small checkbox allowing you to specify that a note should be automatically copied to every new Job created for that Client.

Scheduling Sheet Improvements

Two small items were added to the schedule sheets PDFs: The phone number of the Client, so your employees can call if needed without mobile access to Jobber, and any notes from the Job. These are in addition to any details you added directly to the Visit. We hope this will improve your communication with crews in the field, no matter what your Jobber work flow is.

Quickbooks Desktop Improvements

Quickbooks integration is continuously being worked on. We have some big ideas to improve performance and stability over the next couple months, but the last month was all about flexibility. You can now use Quickbooks jobs to import additional properties through the shipping address field. Jobber also makes smarter decisions about whether a customer in Quickbooks should be a company or an individual. Finally, we improved the error messages and authentication processes to help smooth out your first sync.

It should be noted that Quickbooks Integration is still a free beta. We’re always eager to learn more about how you’re using it, any problems you encountered, or features you’d like to see added. If you have any feedback about Quickbooks integration, drop us a line at: info@getjobber.com

Improving Email Delivery

As mentioned, this was our biggest month of growth yet. Over the course of the month the amount of email our system automatically delivers (reminders, quotes and invoices to your customers, etc…) grew so fast that we were starting to have some deliverability issues due to service providers thinking we were sending spam! We’ve taken a number of steps to solve this problem, including getting our own dedicated IP address for our mail server, and haven’t had a single deliverability issue since.

CSV Imports Supports Billing Address

Our CSV importer now supports additional columns for importing your customers’ billing addresses if present.

Big Exciting Shiny New Addon!

We’ve been working hard on one of our most requested features, and are just about to start beta testing it. You’re just going to have to stay tuned for the announcement about it in the next few days ;-)

All the best,
The Jobber Team

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